SOME SERENDIPITY FAQ'S
Are tasting fees included in tour price?
The tour price does not include the tasting fees or any wine and food purchases you may make during your tour. This is because many of the wineries will waive those tasting fees with a qualifying wine purchase or joining their wine club and committing to allocations throughout the year.
If I buy wine, how can I get it home?
Willamette Valley Wineries Association has created one of the best resources we can think of in regard to this question here. Know before you go and bring home your amazing wine finds to your cellar at home.
Do you always go to the same wineries?
At Serendipity, we like to keep it fresh. We are truly looking to create a curated and customized experience. We like to nurture relationships we have with the hospitality rockstars, winemakers, growers and winery owners and we like to get to know our guests to facilitate a more personalized itinerary. So we don't have set routes and work hard to create a tour route that pleases our guests and introduces them to our friends in the industry.
How many wineries will we visit on our tour?
Well, that depends. Sometimes 3 and sometimes 4. We will work on that answer together. If you would like a more relaxed pace I would suggest 3 wineries. Things have changed in the industry and due to many places requiring reservations and limiting their tasting appointments per day, I would say this is the most common option. However, it is possible to visit more if stops are closer together or if we include wineries that accommodate walk-in traffic or have extended hours. We can work that out during the planning process!
What is your cancellation policy?
Your $100 deposit blocks out your date(s) on the business calendar and covers itinerary building and concierge services. Refunds will be honored up to 21 days prior to your single day tour reservation, and up to 30 days prior to your multi-day tour reservation. Unfortunately, if cancellation occurs less than 21 days prior (or 30 days prior for multi-day tours), the $100 deposit amount will be forfeited. We understand things happen so if you do need to cancel or reschedule, please contact us 72 hours in advance. That will at least help us cancel in a timely fashion with any winery reservations or food orders. Again, your deposit CAN be refunded or held for the rescheduled date if cancelled in time (within 21 days of your single day tour or 30 days of your multi-day tour dates).
Are tours joinable or private?
Serendipity tours will only include your PRIVATE group and are not "join-able."
What is your favorite winery?
Yes, I do get asked that ALL the time. :) While I won't give specific winery names here, what I can say is that any of the wineries included in your personalized itinerary have been vetted and are places that I'm excited to share with you. For me, wine is an emotional experience and a favorite spot has a lot to do with my mood or what I'm looking for that particular day. I want to feel a part of something bigger than myself, taste delicious wine and food, share meaningful conversation and yes, at times, feel spoiled. I want a bit of an escape and a blank canvas to create new memories to cherish. The people, stories, locations, hospitality and the delicious wines at the tasting rooms we'll visit together will hold all of that for you...and more. Why? Because the day will include YOU! Come with me and discover YOUR OWN favorite(s). You'll see, when people ask you what was your favorite, you might find it hard to answer that question too!